SERIES: Part Four of a Four-Part Article
So you thought it was unique to you. You never thought anyone else faced this. You stayed up late at night wondering how you ended up with this person.
Well the reality is you are not alone!
Some people have evolved into a behavior and mindset that they are the only person in the universe and they can do whatever they want. Unfortunately, this mindset has evolved due to years of an overconfident economy and protective self-serving entities that have rewarded their behavior by overcompensation and avoidance. But most importantly, it has evolved because no one has ever truly held them accountable for their actions!
That behavior that gets recorded gets measured.
What gets measured gets addressed.
What gets addressed gets fixed!
Like a cancer within an organization, these people erode the mettle that makes an organization great. They serve to bitter those that would have otherwise been great contributors to your team.
So what are possible solutions? Consider:
1. Employee Assessment Instrument Facilitation – Consider the active use of your performance review instrument with this person and all employees. If the net purpose of a performance instrument is to coach individuals to peak performance, the case is self-made for regular monthly completion.
2. Employee Assessment Instrument Measurement Categories – Consider the behaviors necessary for an optimal performing business unit and the players within it. Each category of behaviors should be listed on your instrument. The score grid should be fair and allow for positive and brutally honest constructive feedback as well. If someone “fails/stinks” in an area, it should be brutally listed accordingly. Conversely, if someone excels in an area, they should be listed accordingly.
3. Employee Assessment Instrument Measurement “Problem Behavior” Categories – Recognize that with many problem employees, their implosion-causing behaviors are typically just outside the scope of your standard instrument. Every time a new corrosive behavior appears, let that be your clue to add a new individual entry or entire section for future assessment. Although the instrument will grow over time, it is actually a good thing. Remember: the purpose of the instrument is to improve professional performance, and one individual’s act of poor performance serves as a benchmark for ensuring others not evolve into poor habits and behaviors.
4. Duality of Signatures – Whichever instrument you use to identify poor behavior performance, it should require a signature by all parties involved in the review process. This should also specifically stipulate when the follow-up session will occur to determine if the identified behaviors and action plans are being addressed.
5. Resignation of Employment Clause – Consider crating a statement into your assessment instrument, stipulating that if the problematic behavior continues, the next assessment will serve as a 30-day notice. The notice should confirm that if the said behavior continues, the signed document would serve as a voluntary “Resignation Statement” that can be implemented by that organization’s leadership without further notice. This allows for two entire months for a person to change their behavior and two entire months for the leadership team to be held accountable to work with them from a solution-oriented perspective.
The unfortunate situation that has grown out of this terrorist behavior is that it has become so corrosive to the team that the levels of greatness, which everyone could be experiencing, are lost. Also, there is always the concern of litigation after you free up someone’s future. Overwhelming documentation of a poor performer who has not aggressively worked to change that station is hard to legally defend. Conversely, your lack of data upon letting someone go will make for a heavy payday for the ambulance- chancing legal team!
While there is a significant amount of institutional knowledge, training and financial investment that an organization has made into every player in an organization, just “firing someone” should never be a first thought – or a thought at all! Robert Half & Associates, a leading employment search firm, estimates that the cost of transitioning one player out and going through the processes of getting a functioning new player online can cost upwards of two and a half times a person’s annual salary. As a tactical leader, it is necessary to realize the heavy investment you have made and determine every possible mean of salvaging that investment.
The “Personnel Assessment” you use for cultivating performance greatness and converting your terrorists into transformers will serve as a powerful objective instrument and allow for you to hold yourself to fair assessment.