Being an Internet marketing authority means speaking in front of groups of
business people from time to time. Whether the topic du jour is related
to search engine marketing, blogging for business, social networking or
the ins and outs of pay-per-click matters not. What is a certainty is
that as soon as the presentation is finished I will find myself
buttonholed by someone who wants to know the secret of success online.
It’s as if my dissertation was meant to be an appetizer and the real
meat and potatoes of online marketing could only be revealed to those
bold enough to corner me after the fact. “Okay, you got me. If you
really want to generate a million clicks, this is what you have to
do...” As much as I wish there were three-magic-beans that could
magically transform a stale web presence into a rock star, for the most
part there is no such animal. (As I like to point out to a number of
people, I am a technician, not a magician.)
That being said, the closest I have come to pulling a rabbit out of my
hat during my presentation revolves around a real rags to online riches
story involving a product that I would say was least likely to succeed:
The Orabrush. Invented by a tinkerer by the name of Dr. Bob Wagstaff,
the Orabrush is not a toothbrush. It’s the world’s first tongue brush.
After spending tens of thousands of dollars to invent, manufacture and
promote the Orabrush, all that Doctor Bob had to show for his efforts
was a $40,000 hole in his pocket and about a hundred orders. (At $3 per
unit, you do the math.)
With his business circling the drain and time running out he was
desperate to find a way, any way, to turn the tide and produce some
sales. This is where Jeffrey Harmon, a local college student entered
the picture. After listening to Bob wax poetic about the virtues of the
Orabrush coupled with the fact that he had little left to spend on
additional marketing, Jeff came back with what we in the marketing
business refer to as a Hail Mary.
“Why not create and post a funny video on YouTube,” Jeff said.
“How much will that set me back?” Dr. Bob asked.
“Five hundred bucks.”
While I wasn’t there to witness the conversation, from experience I can
tell you the thought process going round and round in Dr. Bob’s
head...”Let’s see, I’m down forty grand and the Indians are circling the
wagon. What to do? What to do?”
As you guessed, any shot is better than no shot at all, so Bob gave Jeff
the green light and they created the first Orabrush promo on YouTube.
(Below is an excerpt from their website to tell you the rest.)
Why read when you can watch our Web TV Show?
http://youtu.be/nd9Zw3ig2eQ
Shot in a makeshift studio in the neighborhood pool hall (listen
closely and you can hear the balls cracking in the background), the
video went viral, rocketing to 16 million views. After the explosive
reaction to their first video, Harmon took on the role as Chief
Marketing Officer and began creating regular webisodes, introducing new
characters like Morgan, the dirty tongue. Harmon then used YouTube video
ads to reach more people and grow their fan base. The “Cure Bad Breath”
videos built a loyal following, and their YouTube channel grew to
nearly 40 million views.
After two years, Orabrush
had sold more than a million tongue cleaners to people in 40+
countries. The Orabrush brand became so popular that local pharmacy
managers began contacting Orabrush directly, citing requests from
customers who had heard about the brand online. This fall, Walmart began
carrying the Orabrush tongue cleaners in its 3,500+ stores across the
United States. And this week, CVS/pharmacy has added the Orabrush tongue
cleaner to more than 7,000 stores across the country. That’s a lot of
tongue cleaners!
It is indeed, Bob. In fact the OraBrush has done so well that it became
the third most viewed channel on YouTube, after Apple Computer and Old
Spice. It appears that tongues weren’t the only things cleaning up with
Orabrush. So was the company.
Of course, Cinderella stories and one trick wonders are as rare as
catching lightning in a bottle, am I right? While using humor to sell
can work for the big guys, such as Aflac and their Duck or the Geico
Gecko, it is next to impossible for a small business person to use these
tactics to break out of the herd. Or, is it? To that I have three
words of advice: Dollar Shave Club.
A real David and Goliath story, it revolves around a tiny Santa Monica
company with five employees that wanted to get into the razor business.
Their opponents, none other than Gilette, owned by the $13 billion
behemoth Proctor and Gamble, not to mention Schick and Bic. Between the
three they control nearly 80% of the market. Unlike Dr. Bob at
Orabrush, the president of Dollar Shave Club, Michael Dubin, did not
invent a revolutionary shaver. No, his website simply offers to ship to
the consumer their choice of twin blade, four blade or six blade razors
every month. In fact with the exception of their six-blade razor which
they claim “Comes from the future and lives in outer space,” their
product line offers no flashy bells or whistles with any of its
products. So what made them think they could compete with the Fortune
500?
Have you seen the Dollar Shave Club video?
As much a comedy routine as an advertisement, the Dollar Shave Club’s
YouTube video has garnered nearly 13 million hits. While the company
won’t say how many people have signed up for the club, an authoritative
source told me that within the first few weeks the site had generated
more than twelve thousand members. That’s after the video had created
only a couple million hits. So who knows how high the number is by now.
The video, which only runs about a minute and a half, shows the
president of the company riding a forklift, playing tennis (badly) and
dancing with a guy in a bear costume, among other antics. Far from
being afraid of going too far, the titling above their video reads, “Our
Blades Are F***ing Great!” Well, I don’t know about that, but their
results were certainly great.
So now you can see that with a little imagination, even major markets
can be cracked by the use of humorous video campaigns. So why aren’t
more companies taking a whack at it by creating outrageous videos in
order to sell their products? It can’t be the cost. Remember the
Orabrush got into the game for a paltry $500. In fact, the beauty of
YouTube is that if you generate enough views, not only doesn’t it cost
anything to air your webisodes, but Google will actually pay you. (For
the past few years YouTube has had a Channel Partner program that pays
their top producers based upon the amount of traffic generated.)
The trick is to do like Orabrush and keep banging away at it. Throw a
few dollars in the hat and sponsor your videos. Embed them in your
blogs and social posts. If you have a pet, use them as talent. (Have
you seen how many views funny cat and dog videos generate?) Just get
into the game and tap into the world’s most powerful superstation. (Did
you know that YouTube generates 4 billion video views per day or that
they stream more video content in a year than all three major networks
have streamed in 60 years?)
All I can say is that if you own a business and aren’t tapping into this
free marketing resource than you are F***ing Crazy. Now let me see,
where did I leave that razor?
Carl Weiss is president of W Squared Media Group, a cutting edge online marketing company in Jacksonvlle, Florida. You can also see him on YouTube and listen to his radio show on Blog Talk Radio.