Hi,

T. Scott Gross is the author of the series, Positively Outrageous Service.

He’s the expert Southwest Airlines called on when they were working to separate themselves from their competition. Scott helped them create their fun and upbeat customer service culture.

Scott started at the bottom in hospitality and worked his way up, from washing dishes at a restaurant and cleaning rooms at hotels to becoming a world-renowned customer service expert and best-selling author.

He is a Hall of Fame Speaker and a legend in the speaking industry, as well as a high-end consultant. Plus, he serves in his local community as a city council member and even served as the Mayor Pro Temp for his city!

His Fortune 500 clients include not only Southwest airlines but Walmart, Ford Motors, and many, many others.

Here are 9 great lessons T. Scott Gross shares on how you can grow your business and your life:

1. Sign your work by your excellence. Do your work with such a spirit of excellence that you leave such an impact on your customers that they will talk about you afterward.
   
   
2. Competence creates confidence, which holds fear at bay. Always function in competence and confidence in order to win!
   
   
3. A “high-performance team” needs a compelling cause. Aim for something bigger than yourself.
   
   
4. Make mediocrity your adversary. Every high-performance team has an enemy. During the Super Bowl, there’s an enemy on the other side of the field, and they want to win.
   
   We need to make mediocrity our enemy! Refuse to go along with mediocrity and pursue excellence every day.
   
   
5. Work your way out of your valley situations, by committing to keep getting back up and keep getting it done, even if it is difficult.
   
   
6. When business is slow, go for the new business. Don’t wait for it to come to you! Understand that there is always new business, it’s out there. Keep pushing!
   
   
7. Build your life and your marriage by making it important. Always hold hands. If you always hold hands, you will always be married. Scott and his wife Buns have been married almost 50 years.
   
   
8. Don’t live life halfway. Go all in. Live full and die empty.
   
   
9. If you’re not living life full-on, you are missing out on the best parts of life. Why not go out on the edge? Isn’t that where the fruit is?

This powerful Willie Jolley Wealthy Ways Show interview on Sirius XM Radio airs this Saturday at 4pm ET, next Tuesday and next Thursday at 6pm ET on channel 141-HUR Voices.

It will also be available on The Willie Jolley Wealthy Ways Podcast on C Suite Radio next week. Listen and be inspired!

How Outrageous Customer Service
Can Make You Wealthy

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