When we think customer service, we think of important standards like:
- friendliness/courtesy
- timeliness/immediacy
- reliability
Well, here's another that belongs on the list but is consistently ignored:
- The impression you make on your customers & prospects while they're on-hold.
70% of ALL business calls are put on hold.
North American Telecommunications Association
and Teleconnect Magazine
Most
businesspeople don't recognize these moments as the jewels they are
for improved customer retention & new customer development.
Here's why it's important...and what to do about it...
Read on