New User? Sign Up | Sign In | FAQ
 
 
Click here to contact us
 
Phone Sin No. 1 - Not being personally accountable

I have seen a list called the Sales Sins and decided, because of my pasison - the Telephone - to match it with a Phone Sin.

 

This one is important.  The person you are talking to MUST know not only who you are but are you the right person they should be speaking with in sales, customer service or even at the receptionist point in an oganization. 

 

In my workshops we talk about the use of the name in any phone conversation!  It is as important as eye contact is to a face to face meeting - even more important.

 

SIN #1: Not being personally accountable. Don’t pass the buck somebody else in your firm; your customers want your personal skin in the game.  Phone Sin:  Not clearly giving your name and contact information.

 



No Comments
 


Add Comment
 Your Emai ID will not be published. We will not share or use your e-mail id without your permission. We strictly follow our privacy policy and Terms of Agreement.
Please send me various experts' latest articles, tips, podcasts, books, and blogs in an e-mail every two weeks.
I would like to receive instant updates in an e-mail about Kathy Robshaw’s latest articles, blogs and other valuable resources
I would like to receive instant updates in an e-mail when Kathy Robshaw or some one else responds to this particular blog
Sponsor Ads


 
 
 
LinkedIN     Facebook     Twitter     Bebo     Plaxo     Brightkite     WordPress    
 
 
 
 
HOME
SUCCESS STORE
- eArticles
- eBook
- eTips
- eAudio
- eVideo
EXECUTIVES EVENT PROFESSIONAL
RESOURCES
- Free Article
- Free Book
- Free Audio
- Free Video
FORUM  
 
 
Copyright © 2007-2009 WWW.LINKTOEXPERT.COM. All rights reserved.