New User? Sign Up | Sign In | FAQ
Click here to contact us
Tactical Daily Administration – Just Say “NO” and Increase Daily Productivity!

SERIES: Part Three of a Five-Part Article
Fear of intimidation, fear of being seen as mean, rude, or a non-team player. These are all underlying reasons that hold most people back from saying “no” to someone in the work place. In actuality, saying “no” is exactly what would have led to greater productivity and profitability.

Saying “no” has gained a bad reputation over the years, yet it is an explosive tactical engagement resource that managerial-leaders have at their disposal.

Here is a simple formula you can use with a customer, peer, subordinate and even a boss that stimulates a non-confrontational conversation when your gut tells you that you cannot be a miracle worker. The U.S.A. Model plays off a psychological model, suggesting that when you need to engage another person in an unpleasant topic (such as saying “no”), you should start with an empathy statement or phrase to acknowledge the other party. Then, transition very matter-of-factly into the issue to be addressed. Conclude with an action-oriented question so the other party does not feel attacked but rather has an indication as to where they should go with the conversation.
1. U – Start with a non-threatening statement to elevate the other party. This allows them to UNDERSTAND the present 
2. S – SITUATION or status quo that is conflicting with their immediate request of you unless 
3. A – Some degree of ACTION can be taken to change the two that are in conflict. 
The process may sound like this:
1. I can appreciate that (insert their request of you). 
2. Right now, I am/we are (insert your present situation). 
3. Should I/we (insert first option) or (insert another option)? 
Notice there are no defensive or challenging transition words between each line in this sequence. Tactically, when you engage the other person, you do not want to do anything that will jeopardize the power of this U.S.A. Model.

Remember that in many instances in today’s business world, people come to you for aid because you have trained them to come to you, while others have trained them not to come to them. Now is the time, therefore, to non-confrontationally retrain people, allowing everyone to be productive.

No Comments

Add Comment
 Your Emai ID will not be published. We will not share or use your e-mail id without your permission. We strictly follow our privacy policy and Terms of Agreement.
Please send me various experts' latest articles, tips, podcasts, books, and blogs in an e-mail every two weeks.
I would like to receive instant updates in an e-mail about Jeffrey Magee’s latest articles, blogs and other valuable resources
I would like to receive instant updates in an e-mail when Jeffrey Magee or some one else responds to this particular blog
LinkedIN     Facebook     Twitter     Bebo     Plaxo     Brightkite     WordPress    
- eArticles
- eBook
- eTips
- eAudio
- eVideo
- Free Article
- Free Book
- Free Audio
- Free Video
Copyright © 2007-2009 WWW.LINKTOEXPERT.COM. All rights reserved.