Companies train their people with specific customer service skills. But what happens when a situation occurs that is outside of their normal scope of training? At this point, it becomes clear that training is insufficient.
Photo credit: CNN.com
That lack of positive mindset was most recently seen in the incident with United Airlines. As a result, they lost over a Billion dollars overnight!
The development of the proper mindset is necessary. And we help companies develop an Attitude of Excellence.
To help develop your team's mindset, we recommend the Attitude of
Excellence Virtual Transformation platform. Send us an email for a free demo
and avoid a United Airlines type situation within your team.
Email
us at wj@williejolley.com. Tell them you learned you
were referred by LinktoEXPERT.